Returns and refunds
This page describes the return and refund policy of Droio (droio.com), operated by EUROMART DI DI FRAIA FLAVIO, VIA A. POLIZIANO 6, 81030 CASTEL VOLTURNO (CE), VAT IT09831321212.
Who can return
We accept returns for:
- Right of withdrawal (buyer's remorse): consumers may return products without giving a reason;
- Defective or non-conforming products: also outside the withdrawal window, under the legal guarantee of conformity.
Return window
For the right of withdrawal you have 14 days from receipt of the products (Art. 52 ff. Italian Consumer Code). The withdrawal notice must be sent within that period.
How to start a return
Returns are not handled automatically on the website. Write to support@droio.com with your order number and the products to return. We will reply with return instructions and the return shipping address.
Return method
Products are returned by mail / courier. There is no in-store drop-off. The return shipping label is the customer's responsibility, unless support instructs otherwise (for example for a defective product).
Product condition
Products must be returned intact, unused beyond what is necessary to establish their nature, characteristics and functioning, preferably in the original packaging with any accessories.
Return fees
- Withdrawal / buyer's remorse: return shipping is paid by the customer;
- Defective or non-conforming product: return shipping is paid by Droio.
We do not charge a restocking fee.
Refunds
After we receive and check the return, we issue the refund within 14 days using the same payment method used for the order, unless otherwise agreed. Crediting time on your account may depend on the payment provider.
Exchanges
We do not offer direct product-for-product exchanges. If you want a different item, complete a return/refund and place a new order.
Contact
Email: support@droio.com. For the full legal text on withdrawal, see the Terms and Conditions.